How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a concern and based upon your response show you another question or result.

Before you start, examine if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might need to supply supporting files to advance your claim.

We’ll let you understand the outcome of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made an error you can ask us to review our decision.

We can help if you remain in monetary hardship or require unique support while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: employment Do you have a Nominee arrangement in location?

To claim on somebody else’s behalf you should be authorised.

The person you’re declaring for need to choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have an arrangement in place to claim on somebody else’s behalf.

The person you’re declaring for will require to begin the procedure. Check out how to add a Nominee arrangement using your online account.

7: Do you wish to claim online?

The most convenient method is to declare online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling unwell, or need to separate yourself in the house, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it’s simple to develop one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected .
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Make An Application For JobSeeker Payment then follow the triggers to finish your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To declare a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to create one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you agree to the terms, choose I agree.
3. Enter your email address, employment then verify this address using a code we email to you. Your myGov account should use a distinct email address. You can’t use the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You’ve developed your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some personal information and we’ll inspect them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from one of these documents: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity details from one of these files:

– Australian motorist licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll need to check out a service centre to finish our identity requirements. You’ll need to give us an acceptable photo identity document as well as any other files we might request for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: employment Sign in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that supplies the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual information, details from your identity files and confirm your image.

Find out how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your authorization to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Make An Application For JobSeeker Payment then follow the prompts to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Get JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to send your claim.

You can complete these actions up to 13 weeks before your circumstances alter. You can then send your claim 14 days before your situations change. We’ll contact you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online represent you and connect it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get started.
7. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you for supporting documents to submit your claim.

22: After you declare by phone

We’ll contact you if we need more information.

We’ll send you a letter to let you know your claim outcome. If your claim is effective, we’ll let you understand:

– when you’ll get your first payment
– just how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get a receipt informing you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Check in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you don’t concur with our choice call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to review our decision.

To do your service with us, create a myGov account and link it to Centrelink.

You require to show your identity before you declare a payment or employment service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or modification from full-time to casual work we’ll require a Work Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.